Learning from Call Centers

How can we learn from call centers?

I'm not talking about a call center where agents simply dial up numbers and read a piece of paper asking you for a donation. No, I'm referring to a troubleshooting call center. One in which call agents know their products in and out thoroughly. It's very interesting seeing these people in action, but more specifically their training. The training I have seen consists of a new agent learning the products through specially prepared training manuals, lectures, listening in on conversations and watching other agents talk with customers, and role playing. Even after the initial training is complete, the agents continue to craft their abilities to deliver a correct diagnosis and give a solution to their wearied customers.

Why should the training of a Christian be less? It shouldn't. Learning to share the gospel should be a priority whether or not you are called to be an evangelist. I personally believe the best way for a new Christian to learn how to biblically share the gospel is to first listen to a message titled "Hell's Best Kept Secret" by Ray Comfortand Kirk Cameron. Doing so will give you an understanding between the modern false gospel presentation and the correct biblical presentation of the gospel (using the law to drive sinners to Christ). This is the message that God used to light a fire in me to spread the fame of Jesus! WARNING -- The same may happen to you!